Shipping Policy

 

Timing Issues

In-stock orders
All orders received by 1:00 p.m. Mountain time are shipped the same day, when the products are in stock or are produced in-house. If you have an emergency, call and we'll help however possible.

Orders received after 1:00 p.m. Mountain time, or received during the weekend, are processed the next business day (Monday through Friday, excluding holidays), when the products are in stock or are produced in-house.

Out of stock orders
If a product you ordered was not in stock when your order was received, it will be shipped the same day it is received by our warehouse. It may take up to ten (10) business days for backorders to arrive in our warehouse.

Mixed orders
If you ordered multiple items, whatever items are in-stock will ship immediately, while the remainder of your order will ship once received by our warehouse. If UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air, or USPS Priority Mail shipping was chosen on the original order, Christwill reserves the right to ship backordered items by a downgraded shipping method.

At this time customers located outside of the United States will be refunded for any items which are not in stock at the time of shipping.

 

Shipping Services

We offer both UPS and USPS shipping services. Live rate quotes and estimated delivery times for various services offered by these carriers are offered during checkout for your selection. While you may select a particular carrier and service, on occasion, we may actually use an alternative where we see an advantage for you.

If your items are strongly timing or tracking sensitive, we encourage you to use United Parcel Service (UPS), as our experience reflects a greater degree of confidence in both UPS speed and tracking capabilities.

International shipments are only shipped using the United States Postal Service.

 

Common Shipping Questions

When will my package arrive?
If shipping with the United States Postal Service they make no guarantee of the delivery date on any package. If shipping with UPS, please see the guaranteed day-definite Ground Shipping Map for your area. UPS does not deliver on Saturdays, Sundays, or holidays.

Does Christwill pay the return shipping cost for defective merchandise?
No, Christwill does not pay the return shipping cost for defective merchandise. However, if you pay to send the item back to Christwill, we will replace the item and ship the replacement to you at no charge. Christwill will employ every resource it has to ensure that your item is replaced promptly, without hassle.

What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Christwill Customer Service at 1-866-600-2025 if you're unable to locate an item.

Does Christwill deliver to APO or FPO addresses?
Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take five to ten working days to deliver. However, Christwill cannot control delivery time. Some APO/FPO orders may require six to eight weeks of lead time.

Can Christwill use registered mail for my APO/FPO order?
Presently we do not offer a registered mail option for APO/FPO orders. We currently utilize only the standard service offered by the United States Postal Service to keep rates as low as possible.

Does Christwill deliver to Post Office Boxes?
Yes, we deliver to PO Box addresses. PO Box orders are shipped by the United States Postal Service and usually take two to five business days to arrive if shipped via Priority Mail, or seven to ten business days to arrive if shipped via First Class Mail. However, Christwill cannot guarantee delivery time, and neither does USPS.

Why was my order sent in multiple packages when it all could have fit in one box?
Christwill may decide to package your items separately due to weight, size, or insurance concerns.

Are shipping costs cumulative for each item I order, or do they decrease when multiple items are purchased together?
When you order multiple items together, your shipping cost per item is usually reduced, according to weight, size, and insurance required. Simply place all items you wish to purchase in the shopping bag, enter your shipping address, and proceed to the shipping method screen. You will be shown various shipping choices based on available shipping methods for your address and order. You will have an opportunity to review and confirm final shipping fees before submitting your order .

Does Christwill ship internationally?
Yes, Christwill ships internationally. All international orders are shipped via the United States Postal Service using Priority Mail International (where available.) If this service is not available in your country Air Mail will be used.

How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?
If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service at 1-866-600-2025 within three business days of delivery. If your order was lost while in transit, please contact Customer Service within seven business days of not receiving your order.

Why was a UPS InfoNotice left on my door?
A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup. If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch). If a package pickup was attempted and you were not available, your UPS InfoNotice indicates the next pickup date and time.

I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?
Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.

What time will UPS make its next delivery attempt?
If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.

What is the purpose of the UPS InfoNotice barcode and barcode number?
The barcode on your UPS InfoNotice gives you easy access to your package delivery information. By entering this one number, you can track all your packages at UPS.com and receive additional information regarding future delivery attempts for your packages. To track your UPS InfoNotice on the Web, select Tracking from the UPS navigation bar and enter the UPS InfoNotice number as you would a tracking number. The UPS InfoNotice number is located at the bottom of the slip, just above the barcode. You can also track, locate, and verify the arrival of your packages by calling 1-800-833-9943.

What time will my package arrive?
In the United States, your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday. Up-to-date information about the status of your package is available in My Account.

I will not be available to receive my package(s) when UPS returns. What are my options?
There are several delivery options available. First, look closely at the InfoNotice to see if any instructional boxes are checked. Depending on the requirements of the shipper, you may be able to sign the back of the InfoNotice authorizing the driver to leave your package. Or, in the comments section of the note, you may write another address where the driver should take the package for delivery. You may also submit a Delivery Change Request using the UPS Web site. Enter your 12 digit InfoNotice number on the Tracking page to begin requesting a change of delivery. You may choose from the following two options: reschedule delivery (reschedule a date for delivery at the original address) or return to shipper (return your package to the shipper).

How can I obtain additional support for my UPS delivery?
For additional information, please call the customer service telephone number listed on your UPS InfoNotice.